30-Day Money Back Guarantee:

Not sure if AquaSheets is the best fit for you? We've got you covered! We're confident you'll love our sheets, which is why we offer a 30-day money-back guarantee. If you're not completely satisfied with any of our products, we'll refund your purchase.

To initiate a return, email us at support@aquasheets.com with your order number and the email used for your order.

If you're new to our sheets, we suggest starting with a single box before purchasing 3 or 6 box bundles or subscriptions to ensure they meet your expectations. If you're seeking a refund, you must return the items, and you will need to cover the postage cost (we recommend using a tracked service to avoid any loss). Once you provide us with a tracking number, we will process your refund immediately.

Our 30-day money-back guarantee applies only to your first order of a single box and does not apply to multipacks or subscriptions.

Change of Mind Returns:

Changed your mind about your purchase? No problem.

Email us at support@aquasheets.com with your order number and the email used for your order to cancel or initiate a return.

If your order hasn't been shipped yet, we will issue a full refund immediately. If your order has already been dispatched, we will process your refund once the return is received. Shipping costs are non-refundable. Items must be returned unopened within 30 days from the delivery date, and return postage is your responsibility.

If your parcel is refused upon delivery and returned to the sender, a $9 handling fee will be deducted from your refund to cover return costs.

Cancel Subscription:

Want to cancel your subscription? No problem, you can do it anytime without any hassle.

You can manage your subscription by logging into your account to skip, reschedule, cancel, or pause your subscription. If you need assistance, contact us at support@aquasheets.com. We don't have binding contracts, so you're free to change your subscription as needed.

Order Damaged:

Sometimes, packages can get a bit roughed up during transit. If your order arrives damaged, don't worry!

Email us at support@aquasheets.com within 7 days of delivery, including your order number, the email used for the order, and photos of the damages. We'll send a replacement box to you promptly.

Ordered Incorrect Item?

Mistakes happen. If you ordered the wrong items, email us at support@aquasheets.com with your order number and the email used for your order.

If your order hasn't shipped yet, we will correct it for you. If the order has already been dispatched, we'll need to wait for your return. Items must be returned unopened within 30 days from the delivery date, and return postage is your responsibility.

If you received items different from what you ordered, contact us with your order number and images of the received items. We'll resolve the issue as quickly as possible.

What is grounding?

What is the difference between grounding & earthing?

What is the technology behind grounding products?

How does earthing affect dogs, cats & other indoor animals?

What are your grounding sheets made of?

Can I put a regular sheet over the grounding sheet?

Can I wear pyjamas while sleeping on the grounding sheet?

How do I wash my earthing sheets?

How long will these sheets last?